Terms & Conditions

1 · What we sell

LIBAAS sells only by the pack — a full catalog at one per-piece price (packs of 6, 10 or 12). There is no single-piece retail and no minimum brand mix: pick any pieces from the open catalog, the pack price applies to the whole catalog you take.

• Wholesale only. Orders are for resale or boutique stock. Personal one-off shopping is not what this site is for.
• Catalogs rotate weekly (Monday to Sunday) for kurtis, salwar kameez, gowns and girls. The Men's collection is evergreen — no weekly timer applies to it.

2 · The weekly catalog window

• A new catalog opens Monday; it closes Sunday 11:59 pm (NZ time).
• Reserve inside the window — LIBAAS holds the pack and confirms it by email/WhatsApp with payment details. Nothing auto-cancels without that confirmation.
• Anything not ordered by the close retires automatically. Designs do not come back at the same price.
• The opening and closing times can be extended or changed for any catalog — the Libaas team confirms it by email/WhatsApp if it happens.

3 · Orders of $1,000 or more — 10% free-gift offer

• Gifts are surprise selections — no choosing, no photos to pick from, no swapping, no cash credit.
• Gift pieces may arrive in the same parcel or in a separate one — wherever they come from, both shipments travel free. Damage-claim cover (3 days) applies to them like everything else.
• The offer runs as displayed on the day you pay — LIBAAS may update it for future catalogs.

4 · Shipping — worldwide, already included

• Free shipping, worldwide — insured and tracked, dispatched from India.
• Every catalog pays its own way: shipping is worked out on parcel weight — each catalog's weight is charged at the country rate and already built into that catalog's price. Order five catalogs and they can travel in one parcel: the bill for that parcel is simply the sum of the five parts you already paid. You will never see a shipping line at checkout.
• Typical transit after dispatch: New Zealand & Australia 8–16 working days; rest of world 10–20. We dispatch within 3–5 working days after payment clears.
• Customs and duties: most countries clear under their low-value rules, but any duty charged by your country is the receiver's responsibility. We declare honest values.
• Address changes are free until dispatch is booked; after that we help re-route at courier's cost.

5 · Damaged or missing? — 3-day claim window

• If anything arrives damaged, stained, or a piece is missing from the pack: send photos within 3 days of delivery (WhatsApp or email — the pack label also lists the pieces inside).
• We collect the item back at our cost, then replace, credit, or refund those pieces. After 3 days, claims unfortunately can't be accepted.
• Wrong-size requests follow the same 3-day window for reporting; pieces are eligible for size-exchange only if unworn, unwashed and with tags on.

6 · Returns & cancellation

• Wholesale is final: no change-of-mind returns on packs or pieces once dispatched.
• Reservations can be cancelled any time before payment with no cost.
• After payment, the order is locked for packing — cancellation then is only possible before dispatch and carries a 3% card/gateway recovery where the gateway has already taken its fee.

7 · Payment & currency

• You pay in your own currency (NZD, AUD and others) at the price shown — conversion and card fees are already inside the price, no surprises at the bank.
• Accepted: online card payment and direct bank transfer (account details come with your order email). Orders ship after payment clears.
• No cash-on-delivery, no third-party wallets.
• Prices can change between catalogs; a booked pack's price never changes after you pay it.

8 · Photos, colour and hand-work

Catalog photos show real pieces from the current run — but screens differ in warmth, and most of our work is hand-embroidered, hand-blocked or hand-dyed. Slight colour, thread-density and finish variation between pieces (and between photo and parcel) is normal in handmade textile and is not a defect. Sizing runs differ from dealer to dealer and from catalog to catalog — a size 40 in one catalog may sit differently than in another; there is no cross-catalog fit guarantee. Always use that catalog's own size chart; fabric weights are listed per catalog.

9 · Business details

LIBAAS is an Indian clothing wholesale house trading worldwide. The registered company name, GST/GSTIN and address shown in the footer and on invoices are the live official values maintained in Admin › Business details. For any legal or tax question about your purchase, those printed details are the ones to use.

10 · Privacy — short and honest

• We keep only what an order needs: your name, shipping address, contact details, and order history. Payment data never touches our servers — the gateway handles it.
• We use your details for the order, delivery updates (email/WhatsApp) and, if you subscribed, the Monday catalog note. One click unsubscribes, forever.
• We do not sell or rent customer data, ever. Court orders and customs paperwork are the only disclosures.
• Want your data corrected or deleted? Ask on the same channel you order on — we action it within a week, except records we must keep for tax.